TWO pub customers tried to get a refund on their £7 pizza by putting one of their own hairs in the meal.
The middle-aged women had scoffed most of the Margarita before complaining there was a hair in it.
Staff apologised and offered them a refund and free drinks.
But while the women were still in the Peacock pub, in Sunderland, the workers began to get suspicious because the colour of the hair didn’t match anyone on that shift.
They went to check CCTV and were stunned to see one of the women clearly pulling the hair from her own head and placing it under the pizza crust.
The other then rearranged it to make it look more natural.
Furious staff asked them to leave immediately.
The pub’s owners Pub Culture Ltd slammed the “cynical stunt” and released CCTV to put off other customers trying it on.
Operations director Joe Smith said: “Working in the hospitality industry, you always have to be prepared to resolve any issues and we’re always very focused on that.
“But you can’t really prepare for something like this.
“Our first reaction to the complaint was surprise, as we are a team of perfectionists and we’re really focused on excellent food preparation and service, but you would never suspect that someone would be malicious enough t do something like this.
“Naturally, we assumed they were genuine, offered my sincere apologies and tried to offer the women a refund and free drinks, as well as investigating the complaint.
“Our staff went into the office to check the CCTV and couldn’t believe what they saw”
Pub operations director, Joe Smith
“The golden rule of great service is to put the customer first, which is exactly what we did.
“We discussed it with the kitchen and waiting staff to see how this could possibly have happened, which is when the alarm bells started to ring.
“It was clear that the hair on the pizza was a completely different colour to that of any of our staff members on shift.
“Our staff went into the office to check the CCTV and couldn’t believe what they saw.
“It’s shocking that people actually try to pull off scams like this, which could be so detrimental to a local business that is working hard to deliver a high-quality offer to people in the city.
“Pub Culture prides itself on its family friendly approach, great food and fair prices.
“It’s so disappointing that people could stoop so low as to pull off such a cynical stunt to save money on a £7 pizza.
“I find it unbelievable that people would be willing to go to such extreme lengths in order to score a few free drinks.
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“It’s testament to our great staff that they not only got to the bottom of the issue but, despite their concerns, still managed to treat the customer with the utmost respect until they had the evidence they needed to prove exactly what they had done.”
The incident happened on January 21. The women, who staff thought were local, had already been given the £7 refund when the staff saw the CCTV.
They didn’t try to get the money back but just asked them to leave.